If you are reading this article, you probably already know that conducting customer surveys is one of the most  valuable sources of information for improving a product or service. However, in order for surveys to be truly  beneficial, you need to not only think in detail about their structure, timing, and composition, but also choose the  right software for conducting surveys.  

SurveyMonkey is a well-known SaaS survey platform that we are going to examine as well as SurveyMonkey  alternative – Startquestion. 

Survey features 

Startquestion  

Startquestion helps you to create and analyze online surveys. It offers you up to 18 types of questions: single or  multiple choice, single choice or multiple choice matrix and open matrix, dropdown list, NPS, drag and drop, slider  questions, scales, assigning points, rankings, open questions, forms, date questions, e-mail address questions,  numerical questions.  

SurveyMonkey 

This survey software provides a lot of useful data – free customizable surveys and a number of features to help you  create online survey statistics. This survey solution allows you to ask up to 15 different types of questions, including  open-ended comments, interactive sliders, and multiple-choice questions. You can also include expert-written  questions in your surveys to make them more effective. 

SurveyMonkey offers a number of additional features to enhance your online forms, including file uploads, A/B  testing, the ability to accept payments, custom questionnaires, and more. Although they do offer file downloads, this  is limited to the two highest priced plans. The same goes for the paid integrations. 

Customer service 

Startquestion 

According to consumers reviews support is very helpful and answer your questions in a timely manner. You can  always contact helpdesk via email, chat or phone. 

SurveyMonkey 

You could reach SurveyMonkey by email 24hours a day, 7 days a week, and you’ll usually get a response in less than  an hour. 

Collecting responses 

Startquestion 

To collect responses, you can simply email invitations or post them on your website. Also, you can post the link to  your survey on your social networks. With this survey software, you can track which sources of distribution are most  effective for your business. 

SurveyMonkey 

The survey form could be embedded on the website, posted on a social network, or sent via email. You can also send  surveys to your customers via SMS. 

Analysis and reporting

Startquestion 

You can easily review the results that could be presented as figures, percentages and charts and converted into  HTML, PDF, DOCX reports as well as exported to xls or csv. You can review the answers of a specific group of  respondents at any time. 

SurveyMonkey 

The final data is converted into various formats (xls, ppt, csv and others) for further processing. You can filter and  group survey results at any time and create charts and reports based on the data. You can also explore the data of  respondents who answered more than one question and customize the display of data reports to suit your needs. 

Pricing 

Startquestion 

There are four pricing plans suitable for different users. 

Start: 49 USD per month 

Business: 99 USD per month 

Team: 199 USD per month 

Enterprise: optional 

You can test the basic functions of this survey software for free during the 14-day trial period. SurveyMonkey 

SurveyMonkey offers seven tariff plans for individual users and teams. 

Plans for individuals: 

Basic: free forever 

Standard: 37 USD per month 

Advantage: 32 USD per month 

Premium: 99 USD per month 

Plans for team: 

28 USD per month (25 USD if minimum three team members included) 

Team Premium: 89 USD per month 

Team enterprise: optional 

One of the biggest drawbacks is that all plans, except the most expensive ones have the SurveyMonkey logo in the  footer. And you can translate your form into only a few languages if you buy the plan at the highest price. 

Startquestion vs. SurveyMonkey: Which survey tool should you consider? 

SurveyMonkey and Startquestion are great for users who want to run advanced surveys on a variety of platforms,  including websites, social networks, and email lists.

SurveyMonkey’s interface is not as intuitive or easy to use as you might think at first glance, and it takes time to  understand how it works. So if you are looking for a user-friendly interface, Startquestion might be a better choice. 

On the other hand, if price is important to you, you should go for SurveyMonkey as it offers more rates and is  significantly cheaper. 

So, before you buy any online survey software, be sure to learn about its unique features, analytics, data security,  and settings, and then make the best choice. 

Author: Yaryna Torous