Feedback – What Is and Why Should You Collect It
Feedback is an English term that has become widely used in most other languages. It means a statement of a conversation participant in which they reve...
author: Ula Niepewna - Customers
CSAT – Measure Customer Satisfaction With an Online Survey
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A Good Net Promoter Score – What Is and How to Achieve It?
You run a business and one of the studies targeted at your clients is the Net Promoter Score. Great – it means that the voice and opinions of yo...
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How Should an Effective Invitation to a Survey Look Like?
We bet that each of you reading this entry receives at least several dozen emails a day. I take into account both private and business correspondence....
Survey Invitation – Where to Publish it and How to Encourage People to Complete a Survey
You came up with a brilliant idea, prepared a study and all the questions. You have even created a survey. It seems that now it is enough to send it t...
Particulars (Personal Data of Respondents) – a Must for Every Survey
“Please enter your age, gender, education, place of residence, income” – you have probably encountered such questions many times when completing onlin...
Survey Analysis – How to Start?
If you finished collecting the survey results, the next step will be to learn from these results. This step is referred to as survey analysis. This st...