29 January 2021, author: Ula Niepewna - Employees
29 January 2021, author: Ula Niepewna - Customers
You have to ask, in order to learn something — this statement, although seemingly trivial, holds a strong message about which we often forget in the p...
Read more29 January 2021, author: Ula Niepewna - Customers
We return to the previously described three indicators: the Net Promoter Score, Customer Effort Score and Customer Satisfaction Score. We already know...
Read more29 January 2021, author: Ula Niepewna
29 January 2021, author: Ula Niepewna
29 January 2021, author: Ula Niepewna - How-to
Online retail sales in the U.K. reached an estimated £52.25 billion in 2015, with the average shopper spending £1,174. Comparing this figure to t...
Read more29 January 2021, author: Ula Niepewna - Research
Do you use web analytics tools for your website? I bet you do! Without them you would not be able to answer simple questions, like: “How many people v...
Read more29 January 2021, author: Ula Niepewna - Customers
In the perfect world your business would have only satisfied customers who always buy your products and spread positive word-of-mouth among friends. U...
Read more29 January 2021, author: Ula Niepewna - Research
Negative feedback is not something anyone enjoys either giving or receiving. We would like to think about ourseflves as we did not have any weak spots...
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