Looking for the perfect Customer Satisfaction Metric: CSAT, NPS or CES?
We return to the previously described three indicators: the Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score. We already kno...
author: Ula Niepewna - Customers
Understand Customer Loyalty With the Apostle Model
Customers:
An introduction to NPS - Net Promoter Score®
You have to ask, in order to learn something — this statement, although seemingly trivial, holds a strong message about which we often forget in the p...