A Good Net Promoter Score – What Is and How to Achieve It?
You run a business and one of the studies targeted at your clients is the Net Promoter Score. Great – it means that the voice and opinions of yo...
author: Ula Niepewna - Customers
CSAT – Measure Customer Satisfaction With an Online Survey
Customers:
3 Steps to Increase Customer Loyalty
As a business owner, I dream about a situation in which you have only loyal customers. The holy grail of e-commerce – a costless and unsophisti...
The most popular posts
Understand Customer Loyalty With the Apostle Model
In the perfect world, your business would have only satisfied customers who always buy your products and spread positive word-of-mouth among friends. ...
Looking for the perfect Customer Satisfaction Metric: CSAT, NPS or CES?
We return to the previously described three indicators: the Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score. We already kno...
An introduction to NPS - Net Promoter Score®
You have to ask, in order to learn something — this statement, although seemingly trivial, holds a strong message about which we often forget in the p...
7 Reasons Why Customer Feedback Is Important To Your Business
If you found this article, you probably run your own business or deal with customers and want to know why collecting their opinions may be important t...