Good CX Survey – How to Create Perfect Customer Survey
Do you want to collect opinions on how customers perceive your company, the products you offer or the services you provide? Of course, you do, after a...
author: Ula Niepewna - How-to
Post Event Survey – How to Collect Feedback From Participants
Customers:
How and Why to Measure Brand Awareness?
Perhaps we do not realize it daily, but we create bonds and relationships not only with friends, acquaintances, or family. It turns out that some are ...
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Good survey = short survey. How to Achieve High Response Rate
The awareness of how important and necessary it is to ask customers for their opinion – primarily with the use of online surveys – is alre...
Customer Effort Score – CES Survey Template
Where to get knowledge about how much effort has the customer put into a given process? Use online surveys! Lots of practical information about the cu...
CSAT – Customer Satisfaction Surveys
On our blog and website, we have already written a lot about popular research methods: NPS and CES. It’s now time for the last of the triad of t...
7 Mistakes in NPS Questions – How NOT to Make Them in Online Survey
We don’t need to introduce the NPS questions anymore, do we? We’re already well familiar with it – it is one of the types of questio...