29 January 2021, author: Ula Niepewna Customers
3 Steps to Increase Customer Loyalty
As a business owner, I dream about situation in which you have only loyal customers. Holy grail of e-commerce — a costless and unsophisticated client ...
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A good Net Promoter Score – what is it and how to achieve it?
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29 January 2021, author: Ula Niepewna Customers
Understand Customer Loyalty With the Apostle Model
In the perfect world, your business would have only satisfied customers who always buy your products and spread positive word-of-mouth among friends. ...
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Employee NPS — how to perform the valuable employee satisfaction survey
author: Ula Niepewna
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7 Reasons Why Customer Feedback Is Important To Your Business
author: Ula Niepewna
29 January 2021, author: Ula Niepewna Customers
Looking for the perfect Customer Satisfaction Metric: CSAT, NPS or CES?
We return to the previously described three indicators: the Net Promoter Score, Customer Effort Score and Customer Satisfaction Score. We already know...
Read more29 January 2021, author: Ula Niepewna Customers
An introduction to NPS — Net Promoter Score®
You have to ask, in order to learn something — this statement, although seemingly trivial, holds a strong message about which we often forget in the p...
Read more29 January 2021, author: Ula Niepewna Customers
7 Reasons Why Customer Feedback Is Important To Your Business
If you found this article, you probably run your own business or deal with customers and want to know why collecting their opinions may be important t...
Read more29 January 2021, author: Ula Niepewna Customers
NPS methodology evolution — What’s new in NPS2 and why you need it in customer satisfaction management
Customer satisfaction is the buzzword of today’s marketing. Brands do their best to make their clients loyal. They go the extra mile to please them an...
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